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Mashrouk

Privacy Policy

Last updated: July 2, 2025

Mashrouk ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our app and services.

1. Information We Collect

  • a. Information You Provide
    • Name, email address, phone number, and payment details when you create an account or use our services.

    • Feedback, ratings, and communications with customer support.

  • b. Information We Collect Automatically
    • Device information (model, OS, unique identifiers).

    • Location data (if you allow location access).

    • Usage data (features used, session times, crash logs).

  • c. Information from Third Parties
    • If you sign in via third-party services (e.g., Google, Facebook), we receive information as permitted by your settings.

2. How We Use Your Information

  • Provide and improve Mashrouk's services.

  • Process payments and facilitate rides or deliveries.

  • Communicate about your account, services, and updates.

  • Ensure safety and security for users and partners.

  • Comply with legal and regulatory requirements.

3. How We Share Your Information

  • Service providers (payment processors, customer support).

  • Drivers or partners to fulfill your requests.

  • Legal authorities when required by law.

We do not sell your personal data to third parties.

4. Your Choices and Rights

  • Access & Update: You can view and edit your information in your account settings.

  • Delete Account: You can request deletion of your account and associated data at any time via the app or by visiting our Account Deletion Page.

  • Location Permissions: You may enable or disable location access in your device settings.

5. Data Security

We use industry-standard security measures to protect your data, but no system is completely secure.

6. Data Retention

We retain your data only as long as necessary to provide services and comply with legal obligations. If we must retain certain data for security, fraud prevention, or regulatory reasons, we will clearly inform you.

7. Children's Privacy

Mashrouk is not intended for children under 18. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy. Significant changes will be posted here and, where appropriate, notified to you.

9. Contact Us

For questions or concerns about this policy, contact us at:

Request for Account Deletion: Send a request to delete your account and personally identifiable information (PII) that is stored on our systems.

  • Link Of Deletion: http://rider.moc.mashrouk.com/login

  • Email: mashrouk.support@amk.com.sa

Mashrouk

mashrouk.support@amk.com.sa

+966 55 833 9229

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Mashrouk

mashrouk.support@amk.com.sa

+966 55 833 9229

Pages

Home

Our Features

Why Choose Us?

Who We Are

Powered By

Copyright 2025 Mashrouk, All Rights Reserved