Mashrouk

Privacy Policy

Last updated: July 2, 2025

Mashrouk ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our app and services.

1. Information We Collect

a. Information You Provide
- Name, email address, phone number, and payment details when you create an account or use our services.
- Feedback, ratings, and communications with customer support.
b. Information We Collect Automatically
- Device information (model, OS, unique identifiers).
- Location data (if you allow location access).
- Usage data (features used, session times, crash logs).
c. Information from Third Parties
- If you sign in via third-party services (e.g., Google, Facebook), we receive information as permitted by your settings.

2. How We Use Your Information

Provide and improve Mashrouk's services.
Process payments and facilitate rides or deliveries.
Communicate about your account, services, and updates.
Ensure safety and security for users and partners.
Comply with legal and regulatory requirements.

3. How We Share Your Information

Service providers (payment processors, customer support).
Drivers or partners to fulfill your requests.
Legal authorities when required by law.

We do not sell your personal data to third parties.

4. Your Choices and Rights

Access & Update: You can view and edit your information in your account settings.
Delete Account: You can request deletion of your account and associated data at any time via the app or by visiting our Account Deletion Page.
Location Permissions: You may enable or disable location access in your device settings.

5. Data Security

We use industry-standard security measures to protect your data, but no system is completely secure.

6. Data Retention

We retain your data only as long as necessary to provide services and comply with legal obligations. If we must retain certain data for security, fraud prevention, or regulatory reasons, we will clearly inform you.